Questions?

We're here for you.

If you have a question, please browse through our Frequently Asked Questions below. If you cannot find the answer you were looking for or would like to talk to someone directly, don’t hesitate to call or email us!

Getting Started

Getting Started

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Order

Ordering from our website is easy and secure. Just order what you want, as often as you want it.

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Deliver

Have a reliable, familiar face deliver your order to your door for free. We’ll even put your meals in your freezer for you!

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Enjoy

Simply heat and enjoy when you’re ready to eat!

Frequently Asked Questions

How do I change the delivery address that you have stored for me?

If you move and want delivery to a new location, simply log into your account, then click My Account. Scroll down to find your old address and click Edit next to this address. All you need to do is overtype with your new address and click Save This Address.

How can I enter my discount code online?

You are not able to redeem discount codes or gift cards on the website at this time—only by phone, although this is a feature we’re working on introducing in the near future. 

Is it possible to change the sides on a particular meal?

Each of our meals come complete with sides and vegetables as shown on the website or in the printed menu. We cannot create custom meals, however, rest assured we have carefully crafted each meal to provide the best in nutrition and flavour. If you have feedback on our meals or desserts, you can send us an email with your comments and we will share them with our chefs. We’re continuously looking for ways to improve and your feedback is always appreciated.

What size are your meals?

Many of our meals come in three different sizes to suit your individual appetite. We have three meal sizes – Standard, Hearty and Mini. All photos in the menu are a direct and accurate representations of the corresponding meal portions.

Do you offer hot meals?

We do not! All of our meals are delivered frozen to preserve peak freshness and flavor. As any chef will tell you, a meal is at its best the moment it has been prepared, and so that’s when we freeze it.

Can items be microwaved/cooked in the oven?

Absolutely! All of our meals can be cooked in a microwave or oven, although we recommend an oven for the best home-cooked flavour. You can find the cooking instructions for each meal and/or dessert under the 'Cooking Instructions' tab once you’ve clicked on a specific item on the website.  Once you’ve placed your order and received your meal, be sure to check the label as a reminder of the cooking instructions.

Do I need to thaw my meals?

All soups and entrées are meant to be cooked directly after being taken out of the freezer. Most desserts, however, should be thawed.

Do I take the film off of my meal before cooking?

Do not remove label before cooking. Pierce seal only if indicated on the package’s cooking instructions.

When will my order arrive?

Once your order has been received, we will contact you to confirm a delivery date and time. Generally, once you have been given a delivery day and time for your first order, it will then become your regular slot--no need to switch up your schedule every week!

Is there a delivery charge?

No, we do not have a delivery charge. Delivery is free in areas where we have a local outlet! To determine who your local Heart to Home Meals team is, simply register/sign in. As for how often you order, our customers typically get weekly deliveries but you can order as often or as infrequently as you’d like as we are not a subscription-based service.

Note that depending on your location, there may be a minimum order requirement. To find out if that applies to you, please contact your local outlet.

Do you deliver in my area?

You can find out whether we deliver in your area by registering/signing in. 

Do you add tax?

We do not charge tax on our meals or soups. However, most of our desserts are subject to applicable sales tax. 

Do I have to subscribe and make regular payments?

No, we are not a subscription service. No pressure, no contracts – just a reliable, local service that is here when you need it. Order as much or as little as you want, whenever you want.

Can I buy your meals as a gift for a loved one or one of my patients?

Of course! Order on someone else’s behalf or surprise them with a gift certificate. Please note that at this time gift certificates can only be redeemed over the phone and not online.

How do I repeat my previous order?

If you loved what you had last time, you can easily repeat your order. First, make sure you’re signed in to your account online. It will say “My Account” if you are signed in or “Sign In” if you are not. Once signed in, click on the “Previous Orders” tab.

Is there any room for sweet treats in my diet if I’m diabetic

Everyone deserves a little treat now and then! For non-diabetics, I recommend working in some desserts that also have nutritional value. For seniors with diabetes, there is still room for dessert—as long as it fits into your daily carbohydrate allotment. You can also choose no-added-sugar desserts. Look for the “No Added Sugar” category online, or items marked with a red circle in our printed menu. Be sure to also check with your healthcare professional to ensure you are meeting your individual nutritional requirements.

Are the trays recyclable

The short answer is yes! To go into more detail, our entrée packaging carries the recycle code #1, our soup bowl carries code #5, and the dessert pot has either recycle code #2 or #6. In most municipalities, these can be placed in your recycling bin.

Why can’t I log in to my account?

If you are having trouble logging in, you will most likely see an error message telling you want the problem is. 


If you have forgotten your password, you can click on the ‘Forgotten Password’ link underneath the password field on the "Sign In" page. This will send an email to the email address that we have on file for you.  Once you receive the email, you can click on the link in the email to reset your password. 

If you have forgotten the email address you used to sign up, or are still having problems logging in after resetting your password, please email or call your local outlet and our team will help solve the problem.

How do I change the email address on file?

If you change your Internet Service Provider, have been issued with a new email address, or would prefer to use an alternative email—simply log into your website account using your old email address and click on My Account. Your email address should be the first field. Type over it with your new address and click the “Update Details” button at the bottom. That’s it!

How do I change my password?

It’s a good idea to change your password from time to time. To do this, simply log into your website account using your old password and click on My Account. Click on the “Reset Password” button at the bottom of the form then enter your email address. You will get an email prompting you to enter a new password. Heart to Home Meals passwords should be 6 characters or more, and it’s good practice to include numbers and special characters such as the number sign or an exclamation mark.

How do I search for meals that fit within my particular diet?

When you browse through our meals you will see 'Diet Codes' and 'Made Without' filters.  Use the Diet Code filter to browse meals that are, for example, low in saturated fats or high in fibre. Use the 'Made Without' filters to browse meals that are, for example, made without eggs or milk.

How much sodium do I really need?

No matter what our health concerns are, our bodies need some sodium to function well. Health Canada recommends that most people should not exceed 2300mg of sodium per day (1500mg per day is a healthier upper limit for seniors.) If you’re having trouble keeping sodium in check, look for meals that are low in salt but high in flavour. Meals that contain 140mg or less of sodium per 100g are categorized under “Special Diet: Low Sodium” on the website or marked with a blue circle in the printed menu. Be sure to also check with your healthcare professional to ensure you are meeting your individual nutritional requirements.

Why are Omega-3 fats so important and how can I get enough?

Omega-3s can help prevent and manage heart disease as well as bolster brain function. Most people know that Omega-3 fats are found in fish—but not all fish are rich sources of these fats. Salmon is extraordinarily high in Omega-3s (as well as low in mercury), which is why Heart to Home Meals offers so many delicious salmon dishes. Health Canada recommends two servings of fatty fish per week, so dig in and enjoy… your heart and mind will thank you! Be sure to also check with your healthcare professional to ensure you are meeting your individual nutritional requirements.

Should I be “counting carbs”? And how many do I need

Carbohydrates are the primary energy source for the brain and the fuel that keeps our bodies active. When it comes to “counting carbs”, aim for about 200g daily (diabetics may have a lower number). Whether or not you’re diabetic, it’s wise to spread carb intake out through the day to maintain blood sugar stability. Heart to Home Meals provides the nutritional information on all of our meals so you can easily track your daily intake. Look for the CarbControl™ category online, or items marked with a pink circle in our printed menu. Be sure to also check with your healthcare professional to ensure you are meeting your individual nutritional requirements.

How much protein do I need per day?

Seniors have a higher need for protein to help repair and maintain muscle tissue and to aid in skin wound healing. The math usually equals out to 1 to 1.2g of protein for each kilogram of bodyweight. Thankfully, some of our most popular meals are packed with protein. Look for the ProteinAssist™ category online, or items marked with a navy blue circle in our printed menu. Be sure to also check with your healthcare professional to ensure you are meeting your individual nutritional requirements.

Why is fibre so important?

Some seniors can experience constipation because of lifestyle, diet and/or medications. The antidote is to keep active, drink enough fluids and make higher fibre food choices. Female seniors need 21g of fibre per day while males need 30g per day. Look for the high fibre category online, or items marked with a brown circle in our printed menu. Be sure to also check with your healthcare professional to ensure you are meeting your individual nutritional requirements.

Where do you operate?

We currently have franchises across Alberta, Ontario, Nova Scotia, and Saskatchewan. To find out whether we deliver in your area, simply register/sign in. 

Where is your store and can I collect my order from you?

No, we do not operate a storefront and do not offer meals for pickup. We are a home delivery service and will conveniently bring your order right to your door!

Who will deliver my meals?

Our meals are delivered by our trusted Heart to Home Meals Friendly Delivery Team, who will bring the meals to your home and even pack them away into your freezer if you wish.* All of our drivers have an official identification card and are police checked for your peace of mind.

*Please note that this is currently not being offered by our drivers due to COVID-19. Instead, we are providing contactless doorstep deliveries.

Should I tip my Friendly Delivery Driver?

Our delivery teams do not expect tips, but if you would like to tip them then you are more than welcome to! We’re sure it would be greatly appreciated.

How do I order from Heart to Home Meals?

It couldn’t be easier! Simply register/sign in and order online by adding your favourite soups, entrées and desserts to your cart and proceeding to the checkout. We’ll send you a confirmation email with your order and delivery details. Of course, you can also choose the meals you would like delivered and phone in your order to your local Heart to Home Meals outlet. Remember, our helpful team will always be pleased to help you and are just a phone call away. If you’re uncertain what number to call, make sure to register/sign in and it will connect you to your local Heart to Home Meals team, displaying their phone number at the top of the screen.


How do I request a menu?

You can order a full-colour menu using our online form or by calling your local Heart to Home Meals outlet. If you’re not sure who your local team is, just enter your postal code on our Delivery page. You can order the brochure for yourself or on someone else’s behalf!

Can I request a menu if I don’t have an email address?

Yes, if you don’t have an email address then you can order a menu by calling your local Heart To Home Meals outlet. If you’re not sure who your local team is, just enter your postal code on our Delivery page.

How do I pay?

You can pay by credit card on our secure website or with cash or cheque upon delivery. We accept all major credit cards however are unable to process debit cards at this time. If paying by cheque, please make it out to Heart to Home Meals. Please note that we also accept Veterans Affair Allowances.